Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

The delivery charges for orders from an online shop may vary depending on the checkout process and the delivery location. Some online shops may offer free delivery for orders above a certain amount, while others may charge a flat delivery fee or a fee based on the weight of the items ordered.

Additionally, the delivery charges may also vary depending on the delivery location, such as within the same city or to a different region or country. Therefore, it’s always best to check the online shop’s shipping and delivery policy or contact their customer service for more information on their delivery charges and options.

Which payment methods are accepted in the Online Shop?

We support variety of payment methods to provide their customers with flexibility and convenience.

These may include credit or debit cards, such as Visa, Mastercard, or American Express, as well as digital wallets or online payment platforms, such as PayPal, Apple Pay, or Google Wallet. Some online shops may also accept bank transfers, checks, or cash on delivery, depending on their policies and the delivery location.

Before placing an order, it’s always best to check the online shop’s payment policies and options to ensure that your preferred payment method is accepted.

How long will delivery take?

The delivery time for an online shop may depend on various factors such as the destination, shipping method, and courier service. However, as a general estimate, most online shops aim to deliver within 3-5 working days from the date of dispatch. Therefore, based on this estimate, the delivery should take around 4 working days to reach its destination. However, it’s always best to check the online shop’s shipping and delivery policy or contact their customer service for more specific information on their delivery timeframes.

How secure is shopping in the Online Shop? Is my data protected?

When you shop at an online beauty shop, you can be assured that your data will be protected and not shared with third parties without your consent.

Online beauty shops use industry-standard encryption and security measures to protect your personal and financial information during the checkout process. This means that your credit card details, address, and other sensitive information are transmitted securely and kept confidential.

In addition, reputable online beauty shops have strict privacy policies in place to ensure that your data is safe and not shared with unauthorized parties. They will also provide options for you to manage your data and opt-out of any communications you do not wish to receive.

Overall, when shopping at an online beauty shop, you can be confident that your data is protected and will not be shared without your consent. However, it’s always important to read the online shop’s privacy policy and take necessary precautions such as using strong passwords and keeping your devices secure.

What exactly happens after ordering?

Order Confirmation: After placing your order, you should receive an order confirmation email or message that confirms the details of your purchase, such as the items ordered, delivery address, and estimated delivery date.

Processing: Once the order is confirmed, the online shop will begin processing your order. This involves checking the availability of the products, preparing the order for shipping, and verifying your payment details.

Shipping: After processing your order, the online shop will ship your items to your chosen delivery address. You should receive a shipping confirmation email or message with a tracking number that allows you to track the status of your order.

Delivery: Depending on the shipping method and delivery location, you should receive your order within the estimated delivery time provided by the online shop.

Receipt: After receiving your order, you should check the items to ensure that they match your order and are in good condition. Most online shops also provide a receipt with the order that details the items purchased, price, and any applicable taxes or fees.

Returns and Exchanges: If you need to return or exchange any items, you should refer to the online shop’s return policy and follow the instructions provided. This may involve filling out a return form, sending the items back to the online shop, and waiting for a refund or exchange to be processed.

Do I receive an invoice for my order?

Yes, you should receive an invoice for your order when shopping online. An invoice is a document that lists the details of your purchase, including the items ordered, price, shipping fees, and any applicable taxes or discounts.

Most online shops will provide an electronic invoice that is sent to your email address or can be accessed through your account on the online shop’s website. Some online shops may also include a printed invoice with the delivered order.

If you did not receive an invoice or have any questions about your invoice, you can contact the online shop’s customer service for assistance.

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    As beautya afro orient 

    2 rue maryse bastie 93120 la courneuve bureaux n6 1er etage

    10:00 a 17:00 lundi a vendredi

    10:00 a19:30 samedi et dimanche

    0609645593 _ 0781401122

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

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